Frequently Asked Questions

Information Categories
General Information & Viewing This Site
Opening, viewing and printing British Columbia document images
Site security and information confidentiality
Order placement and fulfillment

What is VitalChek Payment Services?
VitalChek Payment Services is the online eCommerce gateway for secure online purchase, transfer and delivery of government products and records. We are affiliated state, provincial and county government agencies and provide the secure commerce for receiving, processing and completing their online eCommerce transactions.

What is a VitalChek Payment Services Affiliate?
A VitalChek Payment Services Affiliate is one of over 230 state, provincial and county government agencies for whom we provide online business and eCommerce solutions. For over 15 years, we have worked with our Affiliates to improve their services, help increase their revenues, and even reduce their workforce needs. Services for our Affiliates include building their sites and providing the hosting as well. See Affiliate Information to learn more about our Affiliate Partnerships.

Viewing this site:
VitalChek Payment Services are best utilized with a current browser. We recommend Microsoft Internet Explorer 6.0. You can download and install the most current browser from the links below. Instructions for installation are included on the download site.

Opening, viewing and printing digital documents from British Columbia

How do I open the digital image file I received?
We provide all of our British Columbia digital documents to you in a universal format that is easily accessible by anyone on the Internet. TIFF (Tagged Image File Format) is a compressed format commonly used to store images of scanned documents. As a result, there are many ways to view TIF images. Here are the ones we recommend according to your computer's operating system:

I double-click a digtal image and receive an error. How do I open the file?
This problem occurs when Microsoft Windows does not know which program to use, to open the digital image. Perform the following steps to open the image using Kodak Imaging for Windows program.

Site Security and Information Confidentiality

Is my order information secure?
Your shopping basket and personal profile are handled on our secure server. VitalChek meets the requirements of credit card companies for e-commerce/WEB transactions. It encrypts (128 bit encryption) all of your personal information including credit card number, name, and e-mail address, so that it cannot be read as the information travels over the Internet. For more information about our Internet security, click the Entrust icon.

Will personal information from my order be kept confidential?
Your privacy is very important to us and we respect any and all information that you provide, including personal, contact and payment/financial-related information. We do not sell, rent, share, or otherwise disclose mailing lists or other personally identifiable information. Our server collects information about the date and time in which our web site was accessed and the Internet address of the web site from which you linked to our site. We have the ability to access this information and will be using the aggregate data for statistical purposes. E-mail addresses or other personally identifiable information are not available to us, unless provided by you.

I've heard about cookies. What are they and do you use them?
Cookies are small pieces of information that are submitted by us to your computer. VitalChek Payment Services cookies allow us to recognize you as a customer, along with your account information. Very simply, this useful tool keeps you, our customer, from having to retype information that you've already entered. Cookies are not used to access information entered on the secure server and affect your online security in any way. The cookie we place on your system is session-specific; therefore, when you sign off of your account, it is deleted.

How many orders can I place through VitalChek Payment Services at one time?
The number of items you can purchase through VitalChek Payment Services depends upon the company or organization supplying the product you're purchasing. There can be several types of quantity limits on your purchase:

- Quantity if individual item you're ordering - Number of different items within each shopping basket - Total number of items in your shopping basket

Again, the company supplying the product you're purchasing determines these limits.

How long will it take for my order to be delivered?
VitalChek Payment Services is the eCommerce gateway for your purchase transaction, and the agency from where you made your purchase is responsible for the fulfillment of your order. The time required for an agency to find, reproduce, and ship your document varies from state to state. During peak workload the turn around time may stretch to several days or weeks. Since electronic delivery via email is the method of delivery, receipt is generally quicker than traditional forms of shipment.